Adapted RER and Transiliens

Adapted RER and Transiliens

It should be noted that one part of lines RER A and B is operated by the RATP and another part by the SNCF. Therefore, accessibility and mode of use may differ slightly according to the station. On the other hand, all of RER lines C, D and E are operated by the SNCF, as well as lines H, J, K, L, N, P, R and U of the Transilien.

Accessiblity in stations

Physical disability

Stations adapted for people in wheelchairs are equipped with lifts and wider passageways at ticket validation points. These adjustments also benefit people with pushchairs or luggage. A mobile ramp between the platform and train is put in place by a member of staff at the station to ensure that trains are accessible. This piece of equipment enables wheelchair users to get on and off the train via the door situated behind the driver.
If the station is an RATP one, you can contact a member of staff using the accessible and easily-located call points and interphones, located on all station platforms, and near to ticket validation points.
If the station is an SNCF one, you must book the Accès Plus Transilien service by telephone +33 (0)9 70 82 41 42 from 7am to 8pm 7/7 (cost of a local call) or by email accesplus@transilien-sncf.fr no later than the day before.

Visual disability

For visually-impaired people, hazard warning strips have been put on all platform edges of the Métro and RER networks. Blister raised surfaces are perceptible to a person’s feet or walking stick and warn blind and sight-impaired people of the proximity of the railway line.
For a trial period, information shown on panels in RER stations about the destination (waiting time, stations served, etc.) are going to be coupled with a spoken message. To avoid too many messages in the station, this audio information will be available ‘on request’ via mobile phones and Bluetooth.

Accessibility on board the RER

Visual disability

For visually-impaired people, all visual information on the RER A and B is coupled with audio information: announcements for the next stop and closing of doors.

Hearing disability

For hearing-impaired people, the next stop is also announced visually via a flashing light. So that travellers know what direction the train is going in, the stations which the train has already travelled through remain illuminated. These illuminated maps already exist in RER A trains and are gradually being introduced into RER B trains in the course of the renewal of rolling stock.

Find out more:
RATP / Accessibility rail network
Support for disabled people