Frequently asked questions Paris Passlib'

Retour aux questions fréquentes

Using the pass and activities

  • You can visit the museums and monuments included in the Paris Museum Pass* as many times as you like during the validity period indicated on your Paris Museum Pass*.
  • The tickets for the cruise on the Seine and Open Tour sightseeing bus tour can only be used once, on the day of your choice.

* Only included in the adult’s Mini, 2, 3 and 5-day Paris Passlib'.

The Mini pass includes

- A 1-hour sightseeing cruise on the Seine with the Bateaux Parisiens company, valid the day of your choice (Paris Passlib’ card)

- A sightseeing bus tour with L’Open Tour, valid the day of your choice (Paris Passlib’ card)

- A ticket (dated) for the Eiffel Tower (optional)


The 2-, 3- and 5-day passes include:

- A Paris Museum Pass, which gives you access to more than 50 museums and monuments.

The list of museums and monuments included

- A travel ticket ‘Paris Visite’, which gives you unlimited access to transport in zones 1 to 3

- A 1-hour sightseeing cruise on the Seine with the Bateaux Parisiens company, valid the day of your choice (Paris Passlib’ card)

- A sightseeing bus tour with L’Open Tour, valid the day of your choice (Paris Passlib’ card)

- A ticket (dated) for the Eiffel Tower (optional)

 

Please note:

- Fast-track entry is not guaranteed at some places for security reasons and at busy times (notably for: Towers of Notre-Dame, Conciergerie and Sainte-Chapelle, Cité de l'architecture et du Patrimoine).

- Admission charge for the gardens of the Palace of Versailles on the days of the ‘Musical Gardens’ and ‘Musical Fountains’ shows

 NB: For opening times of museums and monuments, please click here.

You can add a fast-track ticket for the Eiffel Tower to your Paris Passlib’ that will give you access to the first and second floors by lift.

You can add as many tickets as you wish, according to the number of Paris Passlib’ purchased and according to availability on the website.

For example: for three Paris Passlib’ purchased, you will have the possibility of adding up to three fast-track tickets for the Eiffel Tower.

Please note:

All tickets purchased for the Eiffel Tower are non-refundable and non-exchangeable.

When can I use my tickets?

You can choose the day and date of your visit during your online booking, according to the availability shown on the website.

Each ticket entitles you to one admission and must be retained until the end of the visit. No re-entry. Any exit is final.

Where do I collect my tickets?

Once your order has been confirmed, you will receive your Paris Passlib’ with a purchase confirmation* for your Eiffel Tower tickets. All the information relating to the conditions of access to the Eiffel Tower and the collection of your tickets will be listed there.

 * You will receive just one confirmation of purchase, regardless of the number of tickets purchased.

Does my ticket give me access to the top floor of the Eiffel Tower?

The ticket sold with your Paris Passlib’ only gives you access to the 1st and 2nd floors of the Eiffel Tower. You cannot pay any extra on the 2nd floor in order to visit the top floor of the Eiffel Tower.

Is there a special rate for children?

For children aged 4 to 11, the price is the same as for adults.

For children under 4 years-old, access is free upon presentation of proof of identity and for the purchase of at least one adult Paris Passlib’. A ‘child under 4-years-old’ ticket will therefore be given to you directly on-site.

- Paris Passlib’ Child* : 4 to 11 yrs inclusive (all nationalities)

­- Paris Passlib’ Youth* :12 to 25 yrs inclusive (EU residents) or 12 to 17 yrs inclusive (non-EU residents)     

­- Paris Passlib’ Adult : 26 yrs and +  (EU residents) or 18 yrs and + (non-EU residents)

*Remember:­  Young people under the age of 26 [under the age of 18 for non-EU residents] are already entitled to free entry to national museums and monuments; the Paris Passlib’ Youth and Child do not include a Paris Museum Pass.