Disabled and arriving in Paris by train

Guide to arriving in Paris by train for disabled people.

The SNCF’s Accès Plus service

Handicap moteur rampe Gare de Lyon Paris

Accès Plus is a free service offered by the SNCF (French national railway company), which makes travel easier for disabled people. Passengers are escorted to and from their train in the station. You must book this service at least 48 hours before your departure time. It is available in some 360 train stations for departures and arrivals as well as in stations for connecting trains.

Contact Accès Plus:
- By telephone: +33 (0) 890 640 650 (€0.15/minute including tax), accessibility emergency number +33 (0) 9 69 32 26 26 from 7am to 22pm everyday. SMS: +33 (0) 610 640 650
- By fax: +33 (0) 825 825 957 (€0.15€ / min including tax)
- By email: accesplus@sncf.fr
- By Internet: 'Accès Plus' service (in French)
- At the station or SNCF shop

Find out more:
'Accès Plus' service (in French)
List of SNCF stations offering the 'Accès Plus' service (in French)
Prices and reductions for disabled travelers and accompanying person (in French)
Disabled and arriving in Paris by Eurostar or by Thalys

Adapted services and equipment offered by the SNCF

The SNCF has published the guidebook Guide Mobilité Réduite (in French) on information and facilities for disabled people travelling by train.  It is available to download from the SNCF Accessibility website and an audio version is also available.

Adapted facilities at the station

Although the train is central to a journey, the infrastructures around it are also of great importance. To make your journey a smooth one all round, the SNCF provides numerous services for travellers.

Parking places
In many stations, places close to the entrance, the reception hall and the lift are reserved for disabled people and have all the necessary access facilities.

Automatic doors
Some stations have automatic doors for making it easier to get around.

Glass walls
All glass walls are equipped with window stickers to avoid shocks and are visible to people with sight impairment or who are small in height.

Sound guidance system
Another measure to help sight-impaired people find different services, or indicate different directions to them. They operate by a universal remote control based on the frequency 868 MHz.

Handicap visuel guidage sol Gare de Lyon Paris

Guidance strips
In addition to a sound guidance system, sight-impaired people who use a white stick to help them find their way can get around the station guided by podotactile bands.

Hazard warning strips
In stations, these strips are designed to indicate danger via rounded cones situated at the top of escalators, and along platforms – 50 cm from the edge.

Lifts
Lifts that have been updated are accessible to everyone. They are equipped with adapted internal and external controls, devices to lean on, and visual and sound information make it possible to monitor safety in the lift.

Safe stairs
To improve the safety of stairs, every first and last riser is contrasted visually. Plus, the leading edges of treads are also visually contrasted and have an anti-slip surface. They are equipped with hand rails at two different levels.

Magnetic loops
Magnetic loops, for people with a hearing impairment who wear hearing aids, make hearing more comfortable and are usually available near to the ticket desks and in passenger waiting areas. They are indicated by the blue hearing impairment pictogram, and a ‘T’.

Signposting
To make getting around easy, signposting is simple, visible, readable and easily comprehensible. Jade, a virtual person, translates certain station announcements into sign language. Information in Braille can also be found on such things as the handrails of staircases.

Ticket desks
The ticket desks have a specific area adapted for people in wheelchairs with a tray table, and space for their legs. Priority ticket desks are indicated and easily apparent to all travellers.

Telephone booths
Low-level telephone booths are accessible to people in wheelchairs or short people.

Toilet facilities
The station has toilet facilities adapted to people in wheelchairs. For people with a hearing impairment, toilets are equipped with a flashing light coupled with a fire alarm.

Find out more:
Download the Guide Mobilité Réduite guide (in French)
SNCF Accessibility

Adapted facilities on trains

The SNCF has equipped its trains with facilities to make the journey of all users as pleasant and as comfortable as possible.

Lifts and mobile ramps
If there is too great a distance between the train and the platform, and when mobile ramps are not sufficient, special lift apparatus enables people in wheelchairs to board easily. Tested and approved by disabled people, new electric models are gradually being introduced into stations. As well as being smoother, they are also easier to use by SNCF staff.

Dedicated spaces
On board TGV trains, dedicated areas are reserved for people in wheelchairs who cannot transfer to a passenger seat. When the dedicated area is in a first class carriage, the passenger fare is the price of a 2nd class ticket. This advantage may be extended to the person accompanying them according to the information on the disability card.
If the person can transfer to a passenger seat, the fare corresponds to the class of carriage chosen. The accompanying person will either travel for free or benefit from a half-price fare, according to the information on the disability card. The wheelchair should be folded and tided away neatly in accordance with safety regulations so as not to block passageways. Once on board, passengers can request a small-sized wheelchair, which enables the user to get to the toilet.
Information on the fare pricing policy is provided in the Guide Mobilité Réduite guide (in French), downloadable on SNCF Accessibility.

Toilet facilities
Automated universal toilet facilities are ergonomically designed and comply with accessibility standards for disabled people.

Signposting
As in the stations, signposting is simple, visible, readable and easily comprehensible. It consists of clear symbols and contrasting colours.

Find out more:
Download the Guide Mobilité Réduite guide (in French)
SNCF Accessibility