Disabled passengers: your journey by plane

Information to facilitate the journeys of disabled people travelling by plane.

Before you go

Avion sur le tarmac d'un aéroport de Paris © Thinkstock

Disabled people are strongly advised to inform the carrier of their requirements at the time of booking or at least 48 hours in advance of their journey.

INCAD (Incapacitated Passengers Handling Advice) forms to be filled in by your doctor before your flight are intended for the airline company’s doctor who will look at the information on the form and decide whether or not they can authorize your journey.

The airline company can be allowed to insist that the disabled passenger has a person accompanying them for their safety. The role of this person is to help the disabled passenger in the event of an emergency and the evacuation of the airplane (for example,  passengers with a mental disability preventing them from understanding security measures, passengers who are blind and deaf and so unable to communicate with the cabin crew, and most quadriplegic passengers).

Saphir, Air France’s booking service for disabled people

If you travel with Air France, you can book your ticket and request the assistance you require online. You can also contact Saphir, the booking assistance service for disabled travellers.

Contacts:

- France Métropole and Départements d'outre mer
+33 (0)9 69 36 72 77 (cost of a local call within France) from 9 am to 6 pm
mail.saphir@airfrance.fr
- Germany
+49 (0) 69 29 993 774
mail.saphir.de@websupportairfrance.com
- United States
800 210-6508
mail.servicedeskus@airfrance.fr
- Spain
91 215 8013
mail.saphir.ib@airfrance.fr
- United Kingdom
0207 660 2878
mail.saphir.en@airfrance.fr
To contact Saphir from other countries:
Other countries

Find out more:
Travelling with Air France

At Paris airports

Handicap moteur aéroport guichet Paris

Paris Aéroport ensures that assistance is given to disabled passengers on arrival at Paris-Charles de Gaulle and Paris-Orly airports. You will be escorted throughout your journey through the Terminal buildings, from the arrival of your flight to the departure point of your means of transport to Paris, or to your flight seat, depending on whether you have just landed or are taking off. The Terminal buildings are adapted.
You will be guided and assisted at every stage in the Terminal: identity check, baggage reclaim, customs, etc. Priority access is given to you.
Indicate your arrival, either via the telephone intercoms or at the check-in desks of your airline company.
Telephone intercoms can be found near to reserved car park spaces and taxi ranks at every Terminal.

Find out more:
Finding telephone intercoms and reception areas for customer assistance

Flights with a connection in Paris

When you book a flight with a connection in Paris, remember to tell your airline company or travel agent how much time you will need to get from one Terminal building to another. For connecting flights at Paris-Charles de Gaulle airport, we recommend that you allow at least 1 hour 30 between your flights.
When your connection is at the other airport, the customer assistance service will come and collect you when your flight arrives and take you to the means of transport of your choice to get to the airport for your connecting flight.

Contact Paris Aéroport:

By telephone:
39 50 (€0.34 including tax / minute from a landline, possible additional cost by your operator)
From abroad: +33 1 70 36 39 50
By email:
Contact form
By post:
Paris Aéroport
Service relations clients
Orly sud 103
94 396 Orly aérogare Cedex

Plus d'infos

Adapted airport transfers to and from Paris

Find out more:
Adapted airport transfers to and from Paris