Disabled air passengers: EU legislation

Rights of disabled passengers travelling with European airline companies.

Handicap visuel rue canne blanche Paris

Regulation n° 1107/2006 of July 2006 concerning the rights of people with a disability or reduced mobility travelling by air came into effect on 26 July 2008 in France and in all EU countries, Norway, Iceland and Switzerland.

This legislation applies to disabled people using commercial flights departing from, transiting through, or arriving at an airport situated in the previously mentioned countries, regardless of the nationality of the air carrier.

This text establishes the principal of specific and free assistance to disabled people in airports in the European Union. Disabled people are strongly advised to indicate their requirements at the time of booking or at least 48 hours in advance of their journey.

To sum up, carriers, their agents and tour operators should not refuse to allow booking or boarding to disabled people (if they have a ticket and valid booking), except for security reasons which must be immediately justified. In this case, an acceptable solution should be offered where possible. This regulation gives managing bodies of airports overall responsibility for assistance to disabled passengers at airports, from a designated point of arrival at the airport to the seat of their aircraft. Paris Aéroport is the managing body of Paris-Charles de Gaulle and Paris-Orly airports.

Find out more:
Air passengers: your rights (ministerial website)
Disabled passengers: your journey by plane
Adapted airport transfers to and from Paris