Adapted RER and Transiliens
It should be noted that one part of lines RER A and B is operated by the RATP and another part by the SNCF. Therefore, accessibility and mode of use may differ slightly according to the station. On the other hand, all of RER lines C, D and E are operated by the SNCF, as well as lines H, J, K, L, N, P, R and U of the Transilien.
Accessiblity in stations
Stations adapted for people in wheelchairs are equipped with lifts and wider passageways at ticket validation points. These adjustments also benefit people with pushchairs or luggage. A mobile ramp between the platform and train is put in place by a member of staff at the station to ensure that trains are accessible. This piece of equipment enables wheelchair users to get on and off the train via the door situated behind the driver.
If the station is an RATP one, you can contact a member of staff using the accessible and easily-located call points and interphones, located on all station platforms, and near to ticket validation points.
If the station is an SNCF one, you must book the Accès Plus Transilien service by telephone +33 (0)9 70 82 41 42 from 7am to 8pm 7/7 (cost of a local call) or by email firstname.lastname@example.org no later than the day before.
To see if it is a RATP station or a SNCF one, and to know its accessibility: Vianavigo.com / Accessibility(Download the plan)
For visually-impaired people, hazard warning strips have been put on all platform edges of the Métro and RER networks. Blister raised surfaces are perceptible to a person’s feet or walking stick and warn blind and sight-impaired people of the proximity of the railway line.
For a trial period, information shown on panels in RER stations about the destination (waiting time, stations served, etc.) are going to be coupled with a spoken message. To avoid too many messages in the station, this audio information will be available ‘on request’ via mobile phones and Bluetooth.
Accessibility on board the RER
For visually-impaired people, all visual information on the RER A and B is coupled with audio information: announcements for the next stop and closing of doors.
For hearing-impaired people, the next stop is also announced visually via a flashing light. So that travellers know what direction the train is going in, the stations which the train has already travelled through remain illuminated. These illuminated maps already exist in RER A trains and are gradually being introduced into RER B trains in the course of the renewal of rolling stock.
VIANAVIGO / INFOMOBI:
- +33 (0)9 70 81 83 85 (non-surcharged call), every day from 7am to 10pm, except May 1st.
- Contact form
For all accessible public transport in the Paris region, Vianavigo/Infomobi provides information in French and English on the accessibility of transport networks and on the availability of lifts for people in wheelchairs.
- 32 46 (€0.34/min), from Monday to Friday from 7am to 9pm and at the weekend from 9am to 5pm.
The 32 46 is accessible to deaf people here. Means of communication are possible in French sign language, cued speech and simultaneous written transcription.
SNCF service Accès Plus Transilien:
- +33 (0)9 70 82 41 42 (cost of a local call from a landline, excluding any eventual surcharge by your operator), every day from 7am to 8pm.