Finding information about Paris and getting advice from the Paris tourist office
The Paris Convention and Visitors Bureau encourages and makes it easier for disabled people to come to Paris. Before a trip, the Bureau’s website PARISINFO.com provides practical and essential information for people with specific needs who are planning a trip.
Once in Paris, you can find out all about adapted tourism in Paris using our specialist counter (at the main office), ask for information from our reception team who are attentive to people with disabilities. And you can even purchase your tickets for certain places of interest or transport services.
Where are the Bureau’s tourist information points?
Main office Pyramides
25, rue des Pyramides - Paris 1st
Metro Pyramides: lines 7 and 14
(Line 14 is adapted to people in wheelchairs; it has information via visual and sound announcements, and the platform is completely safe for blind people as it has platform screen doors).
Open: from 1 November to 30 April, every day from 10am to 7pm, and from 2 May to 31 October, every day from 9am to 7pm, closed 1 May.
The main office of the Paris Convention and Visitors Bureau is designed to welcome people with physical disabilities:
- Access is at ground level with an automatic door;
- Brochures on adapted tourism displayed on rack accessible from a sitting position or for a person short in height;
- A part of the reception desk is at a low level;
- If required, adapted toilets are available in a non-public area;
- Seating is available in the event of having to wait.
For hearing-impaired visitors with a hearing device, the reception desk is equipped with a sound system and magnetic loop.
The Bureau’s other tourist information points
Gare du Nord welcome centre
18, rue de Dunkerque - Paris 10th
Metro Gare du Nord: lines 4 and 5 / RER Gare du Nord: lines B and D
‘Welcome kiosk’ beneath the glass roof, in the Île-de-France zone.
Open: 7 days a week (except December 25, January 1st and May 1st) from 8am to 6pm.
Gare de l’Est welcome centre
Place du 11 novembre 1918 - Paris 10th
Metro Gare de l'Est : lines 4 and 5
‘Welcome kiosk’ in front of platform 1 and 2. At the arrival of TGV mains lines, Cour d'Alsace exit.
Open: from Monday to Saturday (except December 25, January 1st and May 1st) from 8am to 7pm.
Paris Rendez-vous welcome center
29 rue de Rivoli - Paris 4th
Metro Hôtel de Ville (line 1) ou Châtelet (line 4)
Housed within the Hôtel de Ville.
Open: everyday from 10:30am to 6:30pm. Closed on 25 December, 1 January, 1 May.
At airports, at Disneyland and in Versailles:
Tourist information points around Paris