Musée de Cluny - Le monde médiéval

Physical disability:
- The garden of the museum is accessible
- The course of the visit is now accessible (lifts available), allowing access to the rooms open during the renovation works
¤ Only one hallway in the Salle Notre-Dame is not accessible (steps)
- The welcome desk is an appropriate height for wheelchair users but there is no leg room under the desk
- Renovation works underway throughout the museum's 3 floors to improve accessibility (works end Feburary 2021)
- Disabled toilets in the new welcome building (transfer of weight to the left in the women's toilets, seat height 43 cm)
- Places to sit down throughout the museum

Visual impairment:
- Due to current renovation works, activities designed for visitors with visual and hearing impairments are unavailable until 2020
- Glass display cases throughout the museum, but their stands are large and can be found using a cane
- Visioguides (tactile navigation) available at the welcome desk in French, English, Italian, German, Spanish and Japanese for €3; soundtracks
- Some fact cards and plaques have good colour contrast but font size is relatively small

Hearing impairment:
- Due to current renovation works, activities designed for visitors with visual and hearing impairments are unavailable until 2020
- Certain videos have subtitles in French and English (according to current temporary exhibitions)
- Museum maps available at the welcome desk
- Visioguides (tactile navigation) available at the welcome desk in French, English, Italian, German, Spanish and Japanese for €3; mostly sound-based but has some text information
- Magnetic induction loops for visioguides can be borrowed

Mental disability:
- 'My Interior Garden' workshop
¤ Booking required
¤ By telephone: +33 (0)1 53 73 78 27 or +33 (0)1 53 73 78 16 (9.15am-5.30pm)
¤ By fax: +33 (0)1 46 34 51 75
¤ Fridays at 1pm and 2.30pm
¤ Duration: 45 minutes