Frequently asked questions Paris Passlib'

Retour aux questions fréquentes

Validity of the Paris Passlib'

The Paris Passlib’ is itself made up of several passes with no fixed validity dates*. You may therefore begin to use your Paris Passlib’ whenever you wish. See below the contents of your Paris Passlib’, according to the version you have purchased:

-1 Paris Passlib’ card, included in all Paris Passlib' (Adult, Youth, Child - Mini, 2,3 and 5 day passes): it entitles you to a 1-hour cruise, on the day of your choice, on the Seine with the Bateaux Parisiens, and unlimited access for travel on the L’Open Tour bus for one day. Valid once only for each of the 2 excursion service providers; the Paris Passlib’ is activated the first time it is used at one or other of the two partners. Once the card has been activated, you must take advantage of the second excursion service within a period of120 hours. The Paris Passlib’ card is valid for a year from the date of purchase and expires at the latest on 31/12/2017.

-1 Paris Visite, included in all Paris Passlib' (except for the Mini): it is valid from the moment that you first use your ticket in the metro or on the bus and expires at the end of the period chosen (2, 3 or 5 consecutive days). The day starts at 00:00 (midnight) and ends at 24:00 (midnight).

-1 Paris Museum Pass**, included in the Paris Passlib' Adult, 2, 3 and 5 days only: it is activated on the day of your first visit. Don’t forget to fill in your surname and first name and the first date of use above. It will be valid for 2 or 4 consecutive days, depending on your chosen package. It is recommended that you begin your first visit in the morning in order to get the most out of your pass.

* Except for the Eiffel Tower ticket. The customer must select a day and a time at which to use the ticket.

** - Young people under the age of 26 [under the age of 18 for non-EU residents] are already entitled to free entry to national museums and monuments; the Paris Passlib' Youth and Child do not include a Paris Museum Pass.

­     -  For reasons of security and a high number of visitors,fast-track entry is not guaranteed for certain places (notably for the Notre-Dame Towers, the Conciergerie and Sainte-Chapelle,the Cité de l'architecture et du Patrimoine, and the Palace of Versailles).

Valid for one year after the date of purchase, the Paris Passlib’ card date expires at the latest on 31/12/2017. After this date, you will be refused entry at the Bateaux Parisiens and the L’Open Tour.

As soon as your card is activated at the boat or bus excursion service, you have a time limit of 120 hours in which to take advantage of the second excursion service.
E.g.: A Paris Passlib’ card used for the first time on 1 January 2016 at 11am at the Bateaux Parisiens will be valid until 6 January at 11am; to take advantage of the sightseeing bus tour, it is therefore imperative that the cardholder uses the L’Open Tour service within this time limit.

In the event that the card has not been used, or has only been partially used,no refund or compensation of any kind may be claimed from the PCVB.

In case of theft or loss, the Paris Passlib’ cardholder is considered to be solely responsible, and cannot claim any exchange, replacement or any other type of compensation.

In the event of a problem with the Paris Passlib’ card, you are invited to contact the PCVB by telephone on 01 49 52 53 55 (from Monday to Friday, from 10am to 6pm) or by sending a message to internet@parisinfo.com.