Frequently asked questions

All practical advice and all the answers to your questions here!

When you make your hotel booking, don’t forget to ask if they are prepared to accept your pet, and if so, subject to which conditions. The charge can vary from hotel to hotel, but usually ranges from €5 to €15 per animal.

Be as precise as possible, because a hotel may refuse dogs over a certain size for example. As far as guide-dogs are concerned, they are accepted, by law, in all hotels and may also give rise to a supplementary charge.

An advanced search on our web site will narrow your choice down to those hotels who welcome pets.

 Book your hotel in Paris

Not counting luxury establishments where the welcome and information are offered in several languages, it is compulsory for hotels with 2** and above to be competent in at least one foreign language, most commonly English. In most types of accommodation, English is used as a matter of course and you should have no difficulty in making yourself understood!

In France the norm is 220 volts, 50 cycles, while in the United States or Canada, for example, it is 110 volts, 60 cycles. Voltage and sockets vary from country to country and so an adapter and also a transformer will be indispensable in order to keep your favourite electric razor or hairdryer in working order – not to mention to avoid blowing the electricity in the whole hotel!

If you’ve forgotten to bring these important accessories, you’ll be able to find them in electrical goods and DIY stores or hypermarkets. Most major hotels can also provide them. For information, French plugs are equipped with two round pins.

 Electrical standards and videos

Hotels and aparthotels may place safe deposit boxes at your disposal either in your room or at reception: very useful for keeping your jewellery and other valuables safe! You could also keep a copy of your identity documents here, helpful in case you should lose the originals. The hotel is responsible for valuables entrusted to them by their guests. In the event of theft or damage, the hotel’s liability is automatically incurred – although the level of compensation will vary.

It is interesting to note that if the theft or damage occurs in the hotel safe or at reception, when the client’s property has been personally entrusted to the hotel staff, the hotel takes full liability and any stolen objects will be entirely reimbursed. For individual safes in the rooms, in the case of theft, the cover is limited to one hundred times the nightly room rate.

Finally, if the loss or damage are the result of external causes (lightning for example) or negligence on the part of the client (door left unlocked), the hotel has the right to refuse liability.

You come from abroad and don’t speak French? In Paris, you will usually find someone who speaks a smattering of English, which is the leading foreign language studied at school in France. Numerous efforts are made to guide you in Shakespeare’s language, and even in German, Spanish, Italian or Japanese, particularly in the tourist areas, hotels, museums and monuments, public transport or department stores. Paris does everything to help you feel at home here.

In the different offices of the Paris Convention and Visitors Bureau, you’ll find reception staff who speak different languages and multilingual publications.

You want to enjoy a long stay to perfect their French and learn more about our country. Individual or group, please contact one of the schools that teach languages ​​effectively avoid the pitfalls of this notoriously difficult language ... Some even help you to organize your course.

 Learn French

Among the addresses you will find in the pages of our web site, most are situated in one of the twenty “arrondissements”, or districts, of Paris (referred to by the postal codes 75001, 75002; etc.) and others, further afield, in one of the 8 “départements” in the Paris region (referred to by a 2-figure postal code, 60, 77, 78, 91, 92, 93, 94 and 95).

The majority of non-smoking rooms are available in hotel chains. As yet few hotels in Paris provide non-smoking rooms for their guests, so clients can smoke in their rooms at their discretion, except if there is a sign specifically prohibiting it. Hotels must ensure ventilation standards are complied with. As for the communal areas, breakfast room, reception and corridors: these are usually non-smoking. As a rule, youth hostels are entirely non-smoking.

Excursion companies generally offer a wider choice of tours and more frequent departures during high season (between 1 April and 31 October). Cruises on the Seine river also operate more regularly and offer an extended timetable during this period.

Low season is between 1 November and 31 March.

That depends on the museum, it is best to make enquiries at each museum beforehand.