Each year, more than 460,000 disabled people take the train. Customer service for disabled people is a priority of the SNCF. In recent years, its services for disabled people have improved considerably.

However, it is a huge project and will take some time yet. The SNCF plans to invest 500 million euros to make the whole travel network accessible to all disabilities (physical, visual, hearing, mental or cognitive) including stations, the rail network (different platform heights), trains, services, connections and welcome areas.




The 3 key areas of the SNCF’s accessibility policy :

- Investments in stations and trains
- Customer service and assistance for disabled and reduced-mobility passengers
- Active measures to listen to and communicate with disabled people and associations representing them.

ACCESS + SNCF: SNCF’s booking and assistance service.

ACCESS + is a free SNCF service destined to facilitating the journeys of disabled people up to the moment they are onboard the train. Its ambition is to organize journeys with the best accessibility at stations and on trains.
Objectives:
- to adapt and guarantee a welcome service and assistance onto the train at the departure station and/or the arrival station;
- to relay information between services in order to ensure disabled people receive assistance throughout the whole of their journey.
- Now available in more than 350 stations, this free SNCF service is available to all disability, priority or parking card holders, to “war veteran” card holders and all people who present themselves at the station with their own wheelchair.

Contact the Centre de service Accès Plus (by phone, Minitel, fax, SMS or post) up to two days before departure. 7 days a week (from 7am to 10pm), 27 advisors to handle your requests and organize your journey “from booking to arrival at your destination”.

Phone: 0890 640 650 (0,11€/min)
Fax: 0825 825 957
E-Mail: accesplus@sncf.fr

NB: You must present yourself at the station 30 minutes before the train departs.


Extra services are also offered such as adapted car hire (Train+ Auto Option), luggage transportation and assistance when travelling to the station from the Compagnons du Voyage company


PRICE REDUCTIONS:

SNCF offers numerous price reductions to disabled people and the person accompanying them, according to the level of disability.

Price reductions

For more informations:

To download the Mémento du voyageur à mobilité réduite/Guide for reduced mobility travellers (French only) 

OR request a copy from the following address : 
Délégation à l’Accessibilité et aux Voyageurs Handicapés de la SNCF - 2, rue Traversière 75571 Paris Cedex 12

Website: www.accessibilite.sncf.com